Provision of Non-Digital Access to Citizenship, Residency and Long-Term Visit Pass Applications for Non-Digitally Savvy Residents

Ms Denise Phua Lay Peng: To ask the Minister for Home Affairs what measures has ICA taken to provide non-digital access to applications, particularly in relation to applications for Singapore Citizenship, Permanent Residence or Long-Term Visit Pass by residents who are illiterate or not digitally able.

1. For the convenience of applicants, online submission is now the default for applying for immigration facilities like Singapore Citizenship, Permanent Residence or Long-Term Visit Pass. Nonetheless, members of the public who require help to submit their applications online may approach officers at the Immigration & Checkpoints Authority Services Centre for assistance.